iASP? Product and Technical Information Centre: Support Bulletins

iASP 6.0 Deployment Schedule

Fri, 28 Oct 2011 01:18:02 GMT

The deployment of iASP? 6.0 across the Enotia client network has commenced and is expected to be completed by the end of March 2012.

This compulsory upgrade requires on average 1 business day of production to implement, during which time the public website is not affected, however, administration access is not available.

During the deployment process Enotia will clearly communicate the scheduled time for each individual website upgrade, and we will be happy to accommodate alternative scheduling if the original date is not convenient for any reason.

Meanwhile, we are also very pleased to report a very positive response to the introduction of new improved annual service package options.

The introduction of the new monthly Key Phrase Performance Analysis Report and revised quarterly Search Engine Performance Analysis Report have proven to deliver valuable information about the strengths and weaknesses of websites from a search engine performance perspective.

As we progress through the upgrade deployment process we will continue to make personal contact with all clients and we look forward to speaking with you in due course if we have not already done so.

Messenger Service Fault

Sun, 11 Sep 2011 07:34:51 GMT

Service Incident Report

Mon, 27 Jun 2011 00:15:56 GMT

A serious service problem affected both web site and incoming e-mail connectivity on Friday June 24th between approximately 4:15pm and 4:50pm and again from 6:30pm until 8:30pm.

As we advised at the time the problem was outside the Enotia Network with an upstream provider at our primary server network data centre in Canberra.

We have now received a preliminary incident report from the provider, which can be viewed here:

http://www.uber.com.au/blog/2011/06/25/preliminary-incident-report-24-6-11-outages/

Once again Enotia sincerely apologises for the inconvenience this incident caused.

Enotia Support.

New Seacrh Engine Optimisation Service

Thu, 16 Jun 2011 13:15:04 GMT

Enotia Australasia, in association with our Search Engine Optimisation partner: SEO Benchmarker, is pleased to announce the launch of a powerful new reporting system: the Key Phrase Performance Report (KPPR), which actively reports the changes in ranking of key words and phrases in Google over a 12 month period.

The monthly KPPR reports are an ideal companion to Enotia's new generation of SEO performance reporting and our Search Engine Accelerator (SEA) service, which has proven in every case to dramatically improve search engine performance.

Monthly KPPR reports are available via 12 month subscription at specially discounted prices for Enotia clients using the iASP Content Management System and best of all are FREE of charge for all SEA subscribers, who can expect to receive a telephone call from an Enotia consultant to discuss the KPPR report critera ahead of delivery of their first report in July 2011.

For further information please contact Enotia.

Emergency Network Maintenance

Tue, 14 Jun 2011 07:01:58 GMT

Our upstream network provider has advised us they are conducting emergency network maintenance for a 30 minute period commencing at 10:00pm this Thursday, June 16th.

While we do not expect any disruption to services it is possible there may be some connectivity issues during the scheduled maintenance.

We apologise for any inconvenience.

New Email handling policy

Thu, 23 Sep 2010 01:27:38 GMT

New spam policy and instructions for mail.enotia.com.au

Policy:

Virus emails will be discarded
Emails with banned content will be bounced back to the sender
Spam emails are marked spammy and passed to the recipient
MX Record: mail.enotia.com.au or seed.enotia.com.au
WebMail address: webmail.enotia.com.au or mail.enotia.com.au

Instructions on handling spam emails:

Enotia Webmail:

Open Webmail at: webmail.enotia.com.au and login to your email account
Create new folder and name it "Junk" or "Spam"
Go to "Filters" and click on "Create New"
Key in an arbitrary name in: "Rule Name"
After: "For an incoming message that matches:" select: "X-Spam-Status" then "Contains" and then type in "Yes" (case sensitive)
Under: "Do This:" select "deliver to folder" and then select the folder you have created (e.g Junk)
Save the rule.
If you like to run the filter every time you look at your Inbox you can go to Options > Filters and then check: "Apply filter rules whenever Inbox is displayed?"

Mozilla Thunderbird:

Go to Tools > Account Settings
Under the relevant account: click on "Junk Settings"
Check: "Trust junk mail headers set by: " and next to it select: "SpamAssassin"
Check: "Move new junk messages to:" and select the folder you want the junk emails go to (default setting is fine)
Click ok