Support Bulletins

iASP 6.0 Deployment Schedule

The deployment of iASP™ 6.0 across the Enotia client network has commenced and is expected to be completed by the end of March 2012.
no comments | 28/10/2011

Messenger Service Fault

The service that generates all bulk e-mail sent from iASP 5.0 web sites via the Messenger System experienced problems due to a server hardware issue for approximately 24 hours over the weekend from Saturday evening until Sunday evening.

If you sent a campaign via your Messenger system during that period please contact Enotia Support and we will confirm whether or not the campaign was successfully transmitted.

Please note "test" messages sent back to the message composer were not affected by the issue, so if you did send a campaign, even if you received a "test" message successfully, please do still contact us.

We sincerely apologise for any inconvenience.
no comments | 11/9/2011

Service Incident Report

A serious service problem affected both web site and incoming e-mail connectivity on Friday June 24th between approximately 4:15pm and 4:50pm and again from 6:30pm until 8:30pm.
As we advised at the time the problem was outside the Enotia Network with an upstream provider at our primary server network data centre in Canberra.
We have now received a preliminary incident report from the provider, which can be viewed here: View the story here.
Once again Enotia sincerely apologises for the inconvenience this incident caused.
Enotia Support.
no comments | 27/6/2011

New Seacrh Engine Optimisation Service

Enotia Australasia, in association with our Search Engine Optimisation partner: SEO Benchmarker, is pleased to announce the launch of a powerful new reporting system: the Key Phrase Performance Report (KPPR), which actively reports the changes in ranking of key words and phrases in Google over a 12 month period.
no comments | 16/6/2011

Emergency Network Maintenance

Our upstream network provider has advised us they are conducting emergency network maintenance for a 30 minute period commencing at 10:00pm this Thursday, June 16th.

While we do not expect any disruption to services it is possible there may be some connectivity issues during the scheduled maintenance.

We apologise for any inconvenience.
no comments | 14/6/2011

New Email handling policy


no comments | 23/9/2010