iASP? Product and Technical Information Centre: Knowledge Base

find user by email address

Wed, 18 Apr 2012 07:37:21 GMT

In the Users section of your website, there is a 'Search Users' link above the Users list, which will allow you to search the Users database by keyword or by specific fields (eg Email Address or Last Name).

You can navigate to the Users section via the Admin Menu in the footer of your website.

If you cannot see a link to 'Search Users' at the top of your Users section, please email Enotia Support and we will set the User search up for you.

Can I import a subscriber list?

Tue, 10 Apr 2012 12:45:42 GMT

You are not able to import a subscriber list into the User Database of your website.

We require the subscriber list to be in CSV format and in the correct structure of the User database of your website (we can provide a template CSV of your database if you need). Additional costs may be incurred if Enotia needs to modify the data into the correct format required for import.

Enotia is able to run the import for you. Please email support@enotia.com.au with the details of your requirements and we will raise a support ticket for you.

Edit or update E-Mail address

Tue, 27 Mar 2012 01:14:36 GMT

By default, users and administrators are not able to modify the email address of a user registration.

A new registration is required if a user's email address changes to allow the user to confirm they own the email address.

We are able to add functionality into the registration form to allow a user to update the email address of their own registration. If you would like this functionality installed, please send a request by email to support@enotia.com.au or raise a support ticket through the Control Panel.

What is, and what types of campaigns?

Sun, 11 Mar 2012 20:59:38 GMT

What domain name settings are required?

Thu, 23 Feb 2012 02:16:00 GMT

Option 1:

Set/Change the Domain Name NameServers to:

ns1.iasp.com.au
ns2.iasp.com.au

Option 2:

Request your domain registrar to:

Point the A Record to 175.107.155.170

If you choose Option 1 and would like Enotia to also manage e-mail please just advise the address(s) required and we will do the rest
If you choose Option 1 and want another party to manage e-mail please obtain the MX Record details from your mail provider and advise Enotia and we will do the rest
If you choose Option 2 Enotia will have nothing to do with e-mail and you will need to make your own arrangements

How to change the contact name and email

Tue, 21 Feb 2012 02:46:41 GMT

By default, you are not able to edit the First Name, Last Name or Email address of a user's registration details.

The easy way to update these details for a user is to create a new registration.

We are able to modify the registration form to allow administrators to change the First Name and Last Name of a user, but to prevent spam, you are not able to edit the email address field (this requires a new registration to be completed and confirmed).

If you would like us to modify the registration form to allow administrators to update the Name of a user, please raise a support ticket, or email your request to support@enotia.com.au.

How do I create an image gallery?

Tue, 24 Jan 2012 12:12:47 GMT

To create an image gallery on your website, you must create a section an configure it to use the Image Gallery module by selecting 'Image Gallery' from the 'Module Type' drop down field.

You can also create multiple of image galleries within a section by configuring the section to be a sub-section (by selecting 'Sub Section' from the 'Module Type' drop down field), and then create new sub-sections that use the Image Gallery module type.

To set up an image gallery section on your website:

Create a new section (Refer to this knowledge base article if you are unsure of how to do this)
While in Section Editor, in the first field labelled 'Module Type', select 'Image Gallery',
Click Save at the bottom of the page,
Hover your mouse over the iASP icon at the top of the page and select 'Add a New Page',
An empty Image Gallery Item Editor view should be displayed, you can now start adding images to the gallery.
Return to the gallery section and repeat Step 4 to continue adding images.

To set up multiple image gallery sub-sections within a section:

Follow step 1 from the instructions above,
While in Section Editor, in the first field labelled 'Module Type', select 'Sub Section',
Click Save at the bottom of the page,
Hover your mouse over the iASP icon at the top of the page and select 'Add a New Section',
Follow the instructions above to create an image gallery section (or sub-section in this case).

Is it possible to make new subheaders

Tue, 03 Jan 2012 01:25:07 GMT

It is possible to do this.

First you must configure each of the State categories to be applicable to the Careers section.

To do this:

Navigate to the States section via the Admin menu in the footer,
Edit a State by clicking on the pencil icon underneath the State name,
Underneath 'Select Sections to which this category applies', check the box alongside the section you wish to categorise (in this case, Careers).
Click the Save button at the bottom of the page,
Repeat for each State.

After you have enabled the State categories for the Careers section, you will then be able to add each Career record into one or more States.

To do this:

Edit a page within the Careers section,
You should now see a list of States at the bottom of the Edit view - select the States that the job applies to by checking the appropriate boxes,
Click Save at the bottom of the page.

The CMS will automatically display the list of States in the Careers section, and when the user clicks on a State, they will be shown a list of the Career records for that State.

How do I delete affiliates?

Tue, 18 Oct 2011 22:59:33 GMT

You aren't able to delete an affiliate from the Affiliates module in the CMS Control Panel, but you can 'disable' an affiliate by removing any rules in the Shop Control Panel that reference it (for example any adjustment rules).

how do I print a messenger campaign?

Fri, 14 Oct 2011 04:48:32 GMT

You aren't able to print a copy of a Messenger campaign directly via the website.

You can send yourself a preview version of a Messenger campaign by clicking the 'Send me a Preview Copy' button in Step 4 while editing a campaign. You can then print the email through your email client.

Hi

Fri, 23 Sep 2011 02:38:31 GMT

Yes, the CMS does store the date that a registration is received.

If you would like changes to be made to your website, please raise a support ticket.

trying to upload image for the flash gen

Fri, 19 Aug 2011 01:42:36 GMT

A configuration error was found in the Flash Generator section of your website and has now been fixed.

You should be able to add new images without receiving this error message.

how to access my email from the website

Thu, 18 Aug 2011 00:20:17 GMT

You aren't able to access your email from your website, but if you have an iASP email account, you can access it via the Internet through our webmail website at http://webmail.iasp.com.au.

How do I create a new product category?

Mon, 15 Aug 2011 04:26:32 GMT

email account

Wed, 10 Aug 2011 11:46:31 GMT

As this is a support request regarding changes to your website or email services, please raise a support ticket via the iASP Control Panel.

If you are unsure about how to raise a support ticket, please refer to our Knowledge Base article here: http://www.iasp.net.au/KnowledgeBase/How-to-raise-a-Support-Ticket.aspx

how do I edit a message template?

Tue, 09 Aug 2011 04:26:55 GMT

To edit a message template:

first navigate to the Message Templates panel of the iASP Control Panel.
Next find the message template that you wish to edit (Eg. New User Welcome e-mail) and click the pencil icon to the right of template's name.'
Edit the body of the message in the Plain Text field (or HTML field if you have Email Stationery enabled on your site).
Then click 'Save' at the bottom of the page.

You can read more about message templates here: http://www.iasp.net.au/KnowledgeBase/Customising-the-User-confirmation-and-User-Welcome-messages.aspx

page but it is not appearing in the 'sto

Tue, 09 Aug 2011 01:22:15 GMT

As this is a support request regarding changes to your website or for support in using functionality on your website (rather than the Content Management System itself), please raise a support ticket via the iASP Control Panel.

If you are unsure about how to raise a support ticket, please refer to our Knowledge Base article here: http://www.iasp.net.au/KnowledgeBase/How-to-raise-a-Support-Ticket.aspx

Change email for administrator account?

Tue, 02 Aug 2011 03:12:55 GMT

As you have already registered the new email address on the website, you now just need to set up the new account with administrator access.

You can read about how to do this on our Knowledge Base here: http://www.iasp.net.au/KnowledgeBase/How-do-I-assign-a-user-as-an-Administrator.aspx

Where has 'add a new page' option gone?

Wed, 27 Jul 2011 05:21:45 GMT

The section housing the Locations on your website was attached to the Admin Menu at the bottom of the website, but the section title was Brands.

The section has been renamed to Store Locations. You can add new store locations into this section.

Change in appearance in Google Chrome

Mon, 18 Jul 2011 05:30:41 GMT

This is a support request and is not a question regarding the iASP Content Management System.

Please raise this request as a support ticket.

Spaces between some words disappearing?

Mon, 04 Jul 2011 02:00:14 GMT

This is a support request as it appears you are having trouble using the CMS due to an anomaly or bug with functionality in the CMS.

Your question has been upgraded to a Support Ticket.

How do I link to a file in the Files and Images directory?

Sun, 03 Jul 2011 23:34:23 GMT

To link to a file in the Files & Images directory:

Navigate to the Files & Images area in the iASP Control Panel,
Upload or find the file you wish to link to in your content,
Right click on the link and copy the URL to the file
Navigate to the page of your you wish to place the link to the file,
Edit the page, and in the WYSIWYG Editor, click the 'View HTML Source' checkbox,
Enter the following HTML as your link:
- <a href="" title="Download this file">Download this file</a>
In between the two "" after the href value, paste in the URL copied from step 3.
- Eg <a href="/img.ashx?f=f&p=your_file.pdf" title="Download this file">Download this file</a>
- NOTE: You can remove the start of the URL that is pointing to your website - http://www.mywebsite.com.au - this will create a relative URL.
To have the PDF open in a new browser tab/window add target="_blank" into the <a> tag
- Eg. <a href="/img.ashx?f=f&p=your_file.pdf" title="Download this file" target="_blank">Download this file</a>
Click the Save button at the bottom of the page.

The end result should look something like this: Click here to download this PDF.

If you have difficulty following the steps above, or you are not confident in using HTML code, please raise a support ticket and Enotia Support will add the link into your content for you.

How do I create bookmark links to content on the same page?

Fri, 17 Jun 2011 04:32:24 GMT

You must do this within the HTML View of your page content by checking the 'View HTMl Source' check box at the bottom of the WYSIWYG Editor in the Edit view and entering the A tags around your content manually.

Example (in HTML View)

<h3>Chapter One</h3>

<p>Opening paragraph of chapter one...</p>

<h3>Chapter Two</h3>

<p>Opening paragraph of chapter two...</p>

Becomes

<p><a href="#chapter2">Read Chapter Two</a></p>

<h3>Chapter One</h3>

<p>Opening paragraph of chapter one...</p>

<h3><a name="chapter2">Chapter Two</a></h3>

<p>Opening paragraph of chapter two...</p>

For help on how to do this please visit:

http://w3schools.com/tags/tag_a.asp

http://w3schools.com/tags/tryit.asp?filename=tryhtml_link_bookmark

If you are not confident with editing the HTML of your content and would prefer Enotia Support staff make these changes for you, please raise a support ticket with details of the changes required.

what is the latest version of IASP?

Mon, 04 Apr 2011 02:05:02 GMT

The latest version available of the iASP CMS is Version 5.

Can you Create a Form

Tue, 22 Mar 2011 00:53:35 GMT

This can be done. Enotia will need to develop a custom enquiry form and install it on your site. Please raise a support ticket with details of your requirements for a quote.

How to allow user registration

Mon, 14 Mar 2011 11:36:32 GMT

All of our sites have a link to the registration form built into the site during development, and is only removed by request of the client.

We can either add a link to one of the menus on your site, or append the registration form to the login form on the Login page.

If you would like us add a register link to your site, or if you would like us to append the registration form to the bottom of the Login form, please raise a support ticket with details of your requirements.

How do I complete an order on my site?

Mon, 07 Mar 2011 00:26:06 GMT

Administrators can complete orders on their site the same way that regular customers do.

Simply add items to your cart and proceed through the checkout.

If you require adjustments or shipping rules to add/remove surcharges, discounts or shipping fee to orders completed by site administrators, please raise a support ticket with details of the rules you require.

I am unable to retrieve emails

Mon, 28 Feb 2011 04:26:05 GMT

I have tested the account through our webmail interface at http://webmail.iasp.com.au, and confirm that your email account is active and working.

This must be a configuration issue with your email client.

Please refer to one of our Knowledge Base articles about using 3rd party email clients:

If these articles do not help you, please raise a support ticket with details of the email client you are using (eg Outlook 2007) and any error messages you are receiving.

Sent to: Email address for contact us

Mon, 14 Feb 2011 03:25:36 GMT

I'm not quite sure what you are asking.

Please read about how to use the Contact Us Editor in our Knowledge Base here: How to use the Contact Us Editor

If you are unable to find help on this page, please provide more detail about your question.

Forum

Fri, 03 Dec 2010 01:26:47 GMT

Can you export the information to excel?

Tue, 30 Nov 2010 22:26:06 GMT

If you have the section export tools enabled on the section you wish to export (your Users for example), you are able to download the data of your site into a CSV (comma separated values) file, which you can then open in Excel or similar spreadsheet software.

To export data from a section:

Navigate to the section you wish to export data from,
Click the 'Export Section Records' link in the yellow box at the top of the page,
- A new window will open prompting you to download a file - select a path to download the file to,
- Click Save.

You can now open the CSV file (usually named export.csv) in Microsoft Excel to view the data.

If you do not have export tools enabled on the section you require, you can request to have export tools turned on by raising a support ticket.

Can I remove old orders?

Thu, 25 Nov 2010 00:33:13 GMT

You can delete order records through the View Orders panel in the Shop Control Panel.

Delete the order record by clicking on the trashcan icon next to the OrderID.

It is possible for iASP Support to enable functionality that allows you to select and delete multiple order records in one step. If you would like this functionality to be enabled, please raise a support ticket.

can i delete other users

Wed, 24 Nov 2010 01:45:30 GMT

To delete a registered user:

Navigate to the Users section of your site via the Admin Menu (usually at the bottom of your site),
Find the email address or the name of the user account you wish to delete,
Click the trashcan icon next to the User ID of the account.

Using Meta descriptions

Thu, 14 Oct 2010 05:09:53 GMT

We do have an Advanced SEO module which allows you to manage individual meta keywords and meta descriptions for each section or each page of your website depending on your needs.

Please contact our Sales Department for more information about having the Advanced SEO module installed on your website.

is it pos to add a subscribe to function

Wed, 01 Sep 2010 04:44:11 GMT

Depending on what you would like your visitors to subscribe to, it may be possible to add a link or function.

Could you please provide more details about your requirements?

Feel free to call Enotia Support on (03) 9329 1022 if you would like to discuss this KB question.

is it possible to embed a twitter feed?

Wed, 01 Sep 2010 04:32:41 GMT

It is possible. Twitter has a selection of widgets that can be embedded in your website that link to your Twitter feeds.

You can view the different types of widgets available here: http://twitter.com/widgets

Changes may need to be made to the design framework of your website to embed and position the feed depending on where you would like the feed to be displayed.

Please raise a support ticket if you would like a Twitter feed to be added to your website.

how do i embed video for say youtube

Mon, 30 Aug 2010 22:29:04 GMT

You aren't able to paste the embed HTML provided by Youtube into the HTML Editor of our CMS as it will be identified as malicious code and raise an error message.

We will need to create a new field in the Section, Sub-Section and/or General modules of your website to allow you to add the embed html code from Youtube or similar websites.

If you would like us to build this functionality into your website, please raise a support ticket with details of your requirements, such as positioning of the video on the page, and the section/s or page/s that you would like to add Youtube videos to.

Title appearing when browsing CDs/DVDs

Fri, 23 Jul 2010 06:50:09 GMT

I've added the album title to the list view for CDs/DVDs, please advise if you would like this change to be made to any of the other product types.

As this is a request for changes to the website, this request should have been raised in a support ticket, rather than as a Knowledge Base question.

I have created a new sub-catagory

Wed, 14 Jul 2010 22:33:16 GMT

A sub-category will not become visible until at least one product has been associated with it.

You will need to create a new product, and then assign the product to the 'Electronic Whiteboards: Interactive' category in the list at the bottom of the Product Editor view.

How do I change site contact address?

Mon, 12 Jul 2010 19:18:21 GMT

To change the site administrator's email address, view the Master Settings panel in the iASP Control Panel. Update the 'Site Contact' and 'Email' fields to your new email address. This updates the email address that Administrator Notification emails (such as registration alerts) are sent to.

To update the Contacts on the Contact Us page, please refer to our Knowledge Base article on this topic: http://www.iasp.net.au/KnowledgeBase/How-do-I-change-the-contact-options-within-the-Contact-Us-Fo.aspx

uploading documents for download

Mon, 05 Jul 2010 00:22:44 GMT

The path that you have entered for the file is pointing to a location on your computer.

If you hover your mouse over the link, you will see that it is pointing to a folder on D:/.

You need to update the path of the link to point to the correct location.

I suggest editing the Tech-Dry Masonry page, and at the bottom of the WYSIWYG editor, check the box labelled 'View HTML Source'.

Find the text of the link by pressing CTRL+f to bring up the find function in your browser, and type in the text of the URL (Tech-Dry Masonry Specifications).

Then update the href attribute of the link to point to the correct path as you have in the cases of the CSIRO and ABSAC links.

How do I add an image into a Flash banner?

Mon, 28 Jun 2010 01:00:00 GMT

In the footer menu of your website, there is a section called 'Flash Generators' or 'Flash Banners'. This section holds any Flash banners that are displayed around your website.

Within this section, find the Flash banner you wish to add an image to and click on the link. You will be taken to a page that lists all of the images currently in the Flash banner.

To add an image:

Hover your mouse over the iASP5.0 icon,
Select 'Add a new Page'.

To edit an existing image:

Click on the pencil icon next to the image title.

How do I insert a link to an external

Thu, 20 May 2010 01:55:50 GMT

Please refer to our Knowledge Base article about this subject.

You can read the article here.

If you do require a link to open in a new browser window, please provide details of the link and the page that it is on, and we will make the required changes for you.

WEB FORM?

Thu, 29 Apr 2010 14:17:18 GMT

I'm not sure what your question is. Could you please provide more details.

adding new administrator

Thu, 22 Apr 2010 06:18:47 GMT

Please refer to our Knowledge Base article on this subject at: http://www.iasp.net.au/KnowledgeBase/How-do-I-assign-a-user-as-an-Administrator.aspx

add my iframe to my normal list for

Wed, 21 Apr 2010 00:23:50 GMT

Could you please provide more details about what you are trying to do?

cant add new page to featured item

Wed, 21 Apr 2010 00:20:07 GMT

You can only add records that are of the module type 'Product Information'. You need to add a new page (product) within the W. Soho sub-section to be able to add it to your Featured Products list. Like your 'LG-Nortel Aria 24' product within the 'LG-Nortel IP Enabled Phone Systems' sub-section.

Also, you have been using the H2 heading tag, which does not have any custom CSS declarations. Your headings are displaying as they should. If you would like to have a custom CSS style created for a specific tag, please raise a support ticket with details of what you require.

edit email address

Wed, 21 Apr 2010 00:15:49 GMT

Please provide more detail with your question.

getting new images

Tue, 13 Apr 2010 06:58:50 GMT

Could you please provide more detail in your question?

Where do I find my list of Users?

Tue, 16 Mar 2010 21:40:37 GMT

Your Users section is usually found in the Admin Footer menu, located at the bottom of your website and only visible when you are logged into the website as an administrator.

If specifically requested during the development process, your Users section may be located in a different menu.

If you are unsure which menu your Users section is part of, you can find it by viewing Menus + Sections in the IASP Control Panel.

How do I set up my email account in Outlook?

Tue, 09 Feb 2010 13:00:00 GMT

To set up your email account in an email client such as Outlook, Outlook Express, WinMail or Thunderbird please visit Microsoft's support website here.

You want to create a new POP3 account.
Your username is your full email address.
SSL is not required.
The incoming mail server is: mail.iasp.com.au
The outgoing mail server is the outgoing mail server of your Internet Service Provider (Bigpond, Optus, iiNet). You may need to contact your ISP for this information.

please change site url

Mon, 18 Jan 2010 09:26:24 GMT

I'm not quite sure what you are asking, but this is a support request. Please raise a support ticket with the details of the changes you would like to be made, or call Enotia Support on (03) 9329 1022

Email Handling Policy

Fri, 01 Jan 2010 02:00:00 GMT

New spam policy and instructions for mail.enotia.com.au

Policy:

Virus emails will be discarded
Emails with banned content will be bounced back to the sender
Spam emails are marked spammy and passed to the recipient
MX Record: mail.enotia.com.au or seed.enotia.com.au
WebMail address: webmail.enotia.com.au or mail.enotia.com.au

Instructions on handling spam emails:

Enotia Webmail:

Open Webmail at: webmail.enotia.com.au and login to your email account
Create new folder and name it "Junk" or "Spam"
Go to "Filters" and click on "Create New"
Key in an arbitrary name in: "Rule Name"
After: "For an incoming message that matches:" select: "X-Spam-Status" then "Contains" and then type in "Yes" (case sensitive)
Under: "Do This:" select "deliver to folder" and then select the folder you have created (e.g Junk)
Save the rule.
If you like to run the filter every time you look at your Inbox you can go to Options > Filters and then check: "Apply filter rules whenever Inbox is displayed?"

Mozilla Thunderbird:

Go to Tools > Account Settings
Under the relevant account: click on "Junk Settings"
Check: "Trust junk mail headers set by: " and next to it select: "SpamAssassin"
Check: "Move new junk messages to:" and select the folder you want the junk emails go to (default setting is fine)
Click ok

How do I manage Spam in my webmail account?

Fri, 01 Jan 2010 02:00:00 GMT

Please refer to the Knowledge Base article outlining the new mail handling policy here: http://iasp.net.au/KnowledgeBase/Email-Handling-Policy.aspx

To update the spam policies for your webmail account:

Open Webmail at: webmail.enotia.com.au and login to your email account,
Create new folder and name it "Junk" or "Spam" ,
Go to "Filters" and click on "Create New" ,
Key in an arbitrary name in: "Rule Name",
After: "For an incoming message that matches:" select: "X-Spam-Status" then "Contains" and then type in "Yes" (case sensitive),
Under: "Do This:" select "deliver to folder" and then select the folder you have created (e.g Junk),
Save the rule.
If you like to run the filter every time you look at your Inbox you can go to Options > Filters and then check: "Apply filter rules whenever Inbox is displayed?".

How do I manage Spam in my email client?

Fri, 01 Jan 2010 02:00:00 GMT

Please refer to the Knowledge Base article outlining the new mail handling policy here: http://iasp.net.au/KnowledgeBase/Email-Handling-Policy.aspx

You may also want to read how to manage spam through your webmail account here: http://iasp.net.au/KnowledgeBase/How-do-I-manage-Spam-in-webmail.aspx

Each email client is different and the method of setting up spam management policies may differ. Please check the support website of the email client you are using for the most recent instructions.

To manage spam email in Mozilla Thunderbird:

Go to Tools > Account Settings,
Under the relevant account: click on "Junk Settings",
Check: "Trust junk mail headers set by: " and next to it select: "SpamAssassin",
Check: "Move new junk messages to:" and select the folder you want the junk emails go to (default setting is fine),
Click ok.

How do I set up my email account in Thunderbird?

Fri, 01 Jan 2010 02:00:00 GMT

To set up your email account in Mozilla Thunderbird, please visit Mozilla's Thunderbird support website here.

You want to create a new POP3 account.
Your username is your full email address.
SSL is not required.
The incoming mail server is: mail.iasp.com.au
The outgoing mail server is the outgoing mail server of your Internet Service Provider (Bigpond, Optus, iiNet). You may need to contact your ISP for this information.

Attach a section to a menu

Thu, 31 Dec 2009 13:00:00 GMT

To attach a section to a menu, or to move a section from one menu to another:

Go into the Menus + Sections panel of the iASP Control Panel.
Find the menu you wish to attach/move the section into (Eg. Main Menu or Left Menu).
Click on the link 'Attach or detach existing sections to this Menu' underneath the Menu's name.
From the drop down field labelled 'Attach a section', find and select the name of the section you wish to attach/move.
Click on the button 'Attach this section'.

You may wish to reorder the section to change it's position in the menu. You can read more about how to do this here.

If you are moving a section from one menu to another, you may wish to detach the section from the original menu. You can read more about how to do this here.

Detach a section from a menu

Thu, 31 Dec 2009 13:00:00 GMT

To detach a section from a menu:

Go into the Menus + Sections panel of the iASP Control Panel.
Find the menu you wish to detach/remove the section from (Eg. Main Menu or Left Menu).
Click on the link 'Attach or detach existing sections to this Menu' underneath the Menu's name.
From the drop down field labelled 'Detach a section', find and select the name of the section you wish to detach/remove.
Click on the button 'Detach this section'.

This article follows on from the article Attach a section to a menu.

Create a new section

Thu, 31 Dec 2009 13:00:00 GMT

To create a new section:

Go into the Menus + Sections panel of the iASP Control Panel.
Find the menu you wish to create the new section in (Eg. Main Menu or Left Menu).
Click on the link 'Create a new section within this Menu' underneath the Menu's name.
A blank Section Editor will be displayed to you.
- Fill in the fields with the content for your new section.
- Click the 'Save' button at the bottom of the Editor.

You may wish to reorder the new section to change it's position in the menu. You can read more about how to do this here.

inserting images

Thu, 17 Dec 2009 02:53:13 GMT

Please provide more detail in your question.

how do i add another user

Wed, 02 Dec 2009 23:29:53 GMT

Please read the Knowledge Base Question "How do I register a new user?".

You can read it here: http://www.iasp.net.au/KnowledgeBase/how-do-I-register-a-new-user.aspx

how can i move a part of my website from

Thu, 26 Nov 2009 07:34:31 GMT

I'm sory, I'm not quite sure what you mean. I need to confirm that I have understood your question correctly. Would you like to move the iframe example section to the Mitel sub-section?

How can I retrieve a lost password?

Thu, 01 Oct 2009 00:00:00 GMT

Customers or registered users can retrieve the password for their account using the 'Forgot my password' button on the login form.

To retrieve a lost password:

Navigate to a login form on the website:
- This may be built into your site's framework,
- Or, is located at /login.aspx
- Or, is navigable via the main or footer menu of your site,
Enter the email address of the user's account into the Email field of the login form,
Press the 'Forgot my Password' button.
An email will be sent to the registered email address with further instructions.

For security reasons, registered user accounts that have been assigned Administrator Access are not able to retrieve their password using the 'Forgot my password' button on the login form.

If a site administrator has forgotten their password, they must contact Enotia Support, or ask another site administrator to retrieve it for them by viewing their account details on the website.

How do I create a new email template

Tue, 29 Sep 2009 10:20:54 GMT

The IASP team must create a new email template for you to use in your messenger campaigns. Please call IASP on (03) 9329 1022 to discuss getting a new email template developed for you.

How to apply discounts to specific items

Mon, 28 Sep 2009 04:20:12 GMT

It is possible to set up the Shop to allow adjustments of this nature. You will need to change the current structure of your shop however, to seperate the different products types into different sections so that you are then able to configure your adjustment rules to be applied to a section of products only (your workshops for example). The only limitation of this method is that only whole dollar adjustments can be applied, not a percentage adjustment as you require. If this solution doesn't suit what you need, then we would need to discuss making changes to the Shop engine to build in the features that you need. Please feel free to email support@enotia.com.au or call (03) 9329 1022 to discuss your requirements further.

Getting more detail in purchase email

Tue, 08 Sep 2009 04:41:00 GMT

Site administrators are able to include the email address of the ordering user by editing the Automated Message Template of the New Order Alert for administrators by adding the Mail Merge Field 'Ordering User name' to the email template. Unless requested during development of your website, the username for registered users of your website will be their email address. You are not able to configure the details that are included in the order notification or receipt emails sent by the CMS from your website after an online purchase. If you require additional information to be included in order notifications and/or receipts, please raise a support ticket with details of what you need, or contact IASP Support.

How can i change the font size?

Fri, 21 Aug 2009 03:16:57 GMT

By default you are not able to change the font size of the content entered into the HTML Editor unless you know how to add the styles into the html tags.

To change the font size of text using inline styles:

First, check the box labelled 'View HTML Source' at the bottom of the HTML Editor.
Next, find the portion of text that you wish to change the font size of. For example - The quick fox jumped over the lazy dog.
Add <span style="font-size: 10px;"> to the beginning of the text Eg: <span style="font-size: 10px;">The quick fox jumped over the lazy dog.
Add a closing </span> tag to the end of the text. Eg: <span style="font-size: 10px;">The quick fox jumped over the lazy dog.</span>
Change the value of the font-size in the opening span tag to the desired font size. Eg. <span style="font-size: 12px;">The quick fox jumped over the lazy dog.</span>
Save the page and check your changes.

If you aren't confident in writing HTML, please raise a support ticket with details outlining the changes you are after, and we will make them for you.

reset password

Thu, 13 Aug 2009 12:28:10 GMT

To reset the password of your Active Travel user account, go to the Login/Register page through the link at the top of the home page, enter in your email address or username and click on the button labelled 'Forgot my Password'. You will be sent an email with instructions on how to reset your password.

viewing orders takes too long - see belo

Wed, 29 Jul 2009 00:01:58 GMT

You can limit the number of orders displayed on a page by going to the 'View Orders' tab of the Shop Control Panel, and then selecting 'Edit this record' from the IASP5.0 icon.

In the field labelled 'Items per page', you can then specify the number of orders to list per page. The list of orders will then be limited to display that number of orders, and pagination links will be displayed at the bottom of the list, allowing you to move through your orders.

You currently are able to view an order by clicking on the Order Number in the list, and then return to the list of orders by pressing the back button on your browser (or by pressing the Backspace key).

can i create a link

Tue, 28 Jul 2009 09:53:02 GMT

For information about how to create a link within the content of your website, please read this Knowledge Base article: http://www.iasp.net.au/KnowledgeBase/how-do-i-add-links.aspx

What is the maximum file size to upload

Mon, 06 Jul 2009 03:36:55 GMT

The maximum file size allowed for file uploaded to the website varies according to the type of file and where it is being saved.

By default, we don't limit the file size allowed for an attached file. In some cases though, if a record/page can contain several images and/or video and/or downloadable files, we do restrict file sizes to ensure that the page will still load quickly.

As a guide, we do not recommend uploading files that are larger than 10Mb. Images should not be larger than 2Mb.

what is error 404?

Fri, 22 May 2009 04:24:17 GMT

The 404 or Not Found error message is a HTTP standard response code indicating that the client was able to communicate with the server but the server could not find what was requested. 404 errors should not be confused with "server not found" or similar errors, in which a connection to the destination server could not be made at all.

Generally, this means that the page you are trying to view is not available or could not be found.

reset passwords

Wed, 01 Apr 2009 23:58:38 GMT

To reset the password of a registered user's account:

Go to the Users section of your site (usually by click on the 'Users' link at the bottom of the homepage when logged in as administrator).
Then click on the user's name in the list to view their details.
While viewing their user account details, click on the IASP 5.0 icon at the top of the page and select to 'Edit this Record'. Note: You can also edit a user's record by clicking on the pencil icon next to their UserID in the list of users.
You can change their password by typing a new password in the password field, and confirming it by typing it again in the next field.

How do I move images into new folders?

Mon, 23 Mar 2009 08:03:08 GMT

Unfortunately, at present you are unable to move images already uploaded into the Virtual File System (VFS) into folders that have been created in the VFS.

There are 3 steps to move images from the root folder of the VFS into a new folder created in the VFS.

1.) Upload the images again into the desired folder.

2.) Find the pages of your site where the moved image are being used, and replace it with the new image by editing the page, and selecting the image in it's new folder.

3.) Once you are certain that you have replaced the images on your site to the new version of the image in it's new folder; then email support@iasp.com.au with a list of the images you want to be deleted from the root folder, and we will delete them for you.

NOTE: It is important that you are certain that all instances of images used through your site have been swapped to the image in it's new folder, as after we delete them, if they have not been swapped, they will disappear from the page.

Are you able to change text?

Thu, 12 Feb 2009 06:45:26 GMT

The text at the top of the user registration needs to be modified by IASP production staff. Please raise a support ticket with your modififcation request.

International shipping exempt orders

Wed, 31 Dec 2008 10:30:36 GMT

While you had created the Shipping Profile and Shipping Rule correctly, the problem was being caused by the check boxes in the Shipping Profile for International Delivery.

Each of the check boxes in the 3 lists are the details required to be entered by a customer before the shipping costs can be calculated for them. So in this case, because customers from the United States aren't able to select their state or enter their postcode, we only need them to select their country before we can give them a total. Therefore, only the Country check box should be checked in estimate list for this shipping profile.

I have made the necessary changes to the shipping profile, and tested your shopping cart, and have now fixed the issue of the "No Shipping" message appearing to customers outside of Australia.

Please feel free to have a look at the shipping profile for International Delivery to see what I have done.

How do I control which items appear in my dropdown or context list?

Thu, 11 Dec 2008 01:48:54 GMT

If you have a horizontal menu, you may have a dropdown list enabled. This means that when you mouse over menu items, a sub-menu will appear showing the pages within the section you are mousing over.

If a dropdown menu has been implemented on your site, the dropdown will be active on all sections by default.

In some sections you may wish to turn the dropdown menu off (for example, if you have many records within the section, like a news section). This can be done manually - please contact IASP support by raising a support ticket.

If you don't have a dropdown menu, and would like one, please contact IASP support by raising a support ticket. Please note that design and integration charges may apply.

If you have a vertical menu you may have a context list. This means that when you have clicked on a particular section in your menu, a list will appear inside the menu showing the pages within the section you are visiting. Usually, the sub-items are indented.

If a context menu has been implemented on your site, the context list will be inactive by default. This means that if you create a new section in your menu the context items will not appear. If you have created a new section in your menu and want the context items to appear in your menu, please contact IASP support by raising a support ticket.

If you don't have a context list, and would like one, please contact IASP support by raising a support ticket. Please note that design and integration charges may apply.

How do I ensure News Items appear in date order?

Thu, 23 Oct 2008 00:43:39 GMT

Using the 'list control' field within your section (or sub section) editor will allow you to choose the ordering of list items. Select 'date' from the 'sort by' dropdown and tick 'reverse' to ensure that the most recent news or blog article appears on top.
If this option does not appear within your 'sort by' dropdown in 'list control', and you would like to be able to sort these items by date, please contact IASP support by raising a support ticket from within your IASP control panel.

What does the "URL" field do?

Fri, 26 Sep 2008 02:17:07 GMT

When editing a record on your IASP website, you may notice a field called "URL" which generally appears near the top of the editor, below the record name.

This field is used to customise the URL of the page you are editing.

If you leave this field blank, the system will generate a URL for the page based on the title of the page.

Under some circumstances, you may want to manually enter an address for the page, but most of the time when you create a record you will leave this field blank.

Example:

If I create a Section on a website called "My Section" and leave the URL field blank, then the URL field will auto-fill with My-Section and the page will be created with something like the following address:

http://www.examplewebsitedomain.com.au/My-Section.aspx

If I then edit this page again, I will see that the URL field now contains the automatically generated text 'my-section'. This is a search-engine friendly address.

If I decide later that I want to change the name of my page, the URL will remain the same unless I manually delete or change it from the URL field. I may want to leave the URL the same so that I don't lose my Google "Page Rank", or I may want to change it, if the Page Rank for that page is not very important.

Other reasons I may want to change the URL would be if the title of the page was very long, and it was a URL that I wanted to advertise.

For Example: I might have a section on my website called Special Offers and have a special offer for free widgets in October 2008. I may title this page "Free Widgets in October". If I leave the URL field blank then the URL field will auto-fill with Free-Widgets-in-October, and the page will have something like the following address:

http://www.examplewebsitedomain.com.au/Special-Offers/Free-Widgets-in-October.aspx

I might decide that I think the URL is too long, and that people might mis-type it if I advertise this address. If I manually change the URL field in this record to read October2008 and then the url of this special offer page would be:

http://www.examplewebsitedomain.com.au/Special-Offers/October2008.aspx

If you don't know what to put in the URL field, chances are that leaving it blank is the best thing to do. It will fill itself in and you won't need to worry about it. If you have further questions about the URL field, raise a support ticket from within your IASP control panel, or contact IASP Support on 03 9329 1022.

what is 'list control'?

Tue, 26 Aug 2008 14:01:27 GMT

"List Control" allows you to control the type of list and the ordering of items within your sections.

The 'View' dropdown allows you to choose between available list views, and the 'Sort By' dropdown allows you to choose the ordering of the list items.

Different view options may be available to you depending on the module type of the section you are in. Using 'default view' will use the default view for that module type (eg Products will use a Product List). If you leave the 'Sort By' dropdown on 'default ordering' the system will use the order field within the records to sort the list items.

If you require a new list view, or need to customise your ability sort, please contact IASP support by raising a support ticket from within your IASP Control Panel.

How can I make a link open in a new window?

Wed, 02 Jul 2008 06:45:54 GMT

Studies have shown that users are far more likely to get lost and leave your website if you interfere with the 'back/forward' navigation by opening external links in a new window. For this reason the html code which forces links to open in a new window has been depreciated (this means that using this code means that your site is no longer strictly standards compliant).

While we are willing to implement this functionality for you we strongly advise against it, while it may seem counter-intuitive, forcing a new window on a user who does not expect it (and if they expected it, they would likely open a new window manually!) is very likely to irritate and/or confuse many of your users. With the high popularity of Tabbed Browsing links which force the user into a new window are becoming increasingly impolite - users who "know what they are doing" are very likely to be opening links in new tabs on their own, users who are less familiar with the web are going to be more reliant on the 'back' button. If you force them into a new window where the 'back' button no longer does what they expect it to they are likely to give up go elsewhere (and by the time they close the window they are in and find your website behind it they may have lost interest).

Please contact IASP support on 03 9329 1022 for further advice.

How can I prevent delivery to a country?

Wed, 02 Jul 2008 04:35:27 GMT

You can use your IASP Shopping Cart Control Panel to prevent delivery to specific countries.

Visit the Shipping area of your IASP Shopping Cart Control Panel and create a new Shipping Rule by clicking the 'new rule' link (Note, you will not need to create a new profile for this rule).

Place a tick in the 'destination country' box and choose the country from the associated dropdown.

Use the action dropdown to choose 'disallow delivery' and press save.

"Profile" vs "Rule"

Mon, 30 Jun 2008 23:57:54 GMT

When you are creating custom settings in your Tax, Payment, Adjustment and Shipping areas of your IASP Shopping Cart Control Panel you will notice that your custom settings are broken up into two parts. When you enter any of these areas you will see two lists of settings.

The top list contains your Tax/Payment/Adjustment/Shipping Profiles.

The bottom list contains your Tax/Payment/Adjustment/Shipping Rules.

So what is the difference between a Profile and a Rule?
Briefly, you can think of a Profile as answering the question "What should happen?"
While a Rule answers the question "Who should it happen to?".

In most cases a Rule will reference a specific Profile.

How do I create a promotion code?

Mon, 30 Jun 2008 05:27:51 GMT

As well as creating adjustments based on order and purchase criteria, if you are subscribed to the IASP Affiliates Program you can create Affiliate Profiles. Once an affiliate profile is in place you can create an Adjustment Profile for your promotion discount and an Adjustment Rule which applies the discount if the referral code was entered.

For further information about the IASP Affiliates Program please contact IASP support on 03 9329 1022 or raise a support ticket from within your IASP Control Panel.

How do I create special offers?

Mon, 30 Jun 2008 03:53:42 GMT

A special offer is an adjustment (such as a discount of some kind) which is applied to certain customers under certain conditions.

Each adjustment consists of two components, an Adjustment Profile (The discount or other adjustment) and an Adjustment Rule (The circumstances or conditions under which the adjustment should apply)

Example Adjustment Profiles:

Profile "A": Apply 10% discount to entire order (including shipping)
Profile "B": Apply 5% surcharge to item price (does not include shipping)
Profile "C": Apply $20AUD discount
Profile "D": Apply $10AUD surcharge

Example Adjustment Rules:

If a customer orders 10 or more items apply Adjustment Profile "A"
If a customer orders more than $200 worth of items apply Adjustment Profile "C"

Creating your own adjustment: Use the following instructions to create your own special offer or surcharge

Visit your IASP Shopping Cart Control Panel and click 'Adjustments'

You will see a list of current Adjustment Profiles and Adjustment Rules. Look at the base of the Adjustment Profiles list and you will see a link titled 'new'.
Click this link and you will be taken to the Creating new Adjustment Profile page.

Choose a Name for your Adjustment Profile. This should be a name which immediately tells you what the Adjustment is or does. Something like "10% discount" "$20 off" or "5% surcharge".
Next, enter the adjustment value by entering a number and choosing from a list of available dropdown options.
To create a $20 discount enter '20' and choose 'Fixed Discount' from the dropdown options.
Enter the currency of your adjustment (The default currency is Australian Dollars)

Save your Adjustment Profile

Click Back to Adjustment Config and view your list of Adjustment Rules click new rule.

If you have more than one Adjustment Rule it will be important to decide what order the rules should be applied in. The Order tool will allow you to choose where in your list your new rule will appear - the order tool only becomes active once you have saved your rule at least once.

Choose the conditions of the adjustment rule. One or several conditions can apply. They can be conditions based on (for example - see the editor for the full list of conditions)

The affiliate who referred the customer (Requires subscription to IASP Affiliates Program)
The shipping and payment methods chosen by the customer
Specific account details
The date of purchase
The quantity or weight of items purchased
The total price
The purchaser address or shipping address of the order.

Choose the rule Action. This action will be carried out if all of the conditions specified in the Adjustment Rule are met. (ie, Choose the Adjustment Profile you created earlier).

Where are my orders?

Mon, 30 Jun 2008 03:52:45 GMT

A list of all orders processed by your site is available from within the IASP Shopping Cart Control Panel.

1. Make sure that you are logged in to your site as an administrator.

2. Mouse over the IASP icon and select Shop Control Panel

3. Click View Orders

What is the Shopping Cart Control Panel?

Mon, 30 Jun 2008 03:52:27 GMT

The IASP Shopping Cart Control Panel gives you access to view and manage a huge amount of information and settings related to Administration of your online shopping cart system.

As well as managing the sales generated by your website (including order history and export) you now have access to a virtually unlimited array of options to personalise and streamline the online shopping experience.

In the Adjustments area of your website you can set up as many rules as you need for special offers, surcharges and other adjustments. Ensure that the right adjustments are applied every time and quickly and easily add or remove your adjustment rules.

The IASP Shopping Cart is set up to painlessly handle as many Tax rules as necessary. Need to add sales tax to items shipped to or from particular countries? No problem.

Not all customers are alike and you may want to offer alternative Payment options to your customers - or just to some.

Advanced Shipping Management gives you the flexibility to offer or exclude shipping options based on the origin or destination of the order - Customers won't see shipping options that they aren't entitled to.

The IASP Affiliates Program brings even more power to this already powerful system. Set up affiliates to grant special discounts, payment or shipping options to customers who arrive at your site via a particular link - or by entering a promotion code.

Advanced rules become easy to implement and manage in the IASP Shopping Cart Control Panel and will keep your customers coming back for more!

Advanced Inventory Control and Sales History Management tools are currently in development and will be available soon.

What is a WYSIWYG Editor?

Wed, 30 Jan 2008 05:50:52 GMT

WYSIWYG is an industry acronym for What You See Is What You Get.

In the context of a website Content Management System (CMS), a WYSIWYG Editor allows administrators without knowledge of HTML to directly enter website content (punctuated text etc.) into the editor, which in turn automatically generates the underlying HTML code required to display the formatted content on the website.

How often are Usage Statistics updated?

Sun, 14 Oct 2007 13:08:00 GMT

When an administrator access the iASP Control Panel > Usage Statistics, the system dynamically generates all relevant usage statistics and displays them accordingly.

As generating real-time statistics requires significant network resources, coupled with the fact that in the vast majority of cases only long term statistical data is of any practical purpose, the statistics generated by administrators are then cached within the system for a period of 24 hours.

If for any reason you require your usage statistics cache to be cleared to generate a fresh usage report or you require access to real-time statistical information that by-passes the 24 hour caching period please contact Support staff to discuss the matter further.

Please note nominal charges apply for modification to the default usage statistics configuration.

What Are Mail List Topics and how do I manage them?

Mon, 01 Oct 2007 01:52:00 GMT

Mail List Topics are an integrated component of the IASP Messenger System and are accessible via: Master Site Settings > Messenger > Mail List Topics.

All Mail List Topics added to your website automatically appear alongside checkboxes at the bottom of your website's User Registration Form and allow new Users registering or existing Users updating their profile to select or deselect the Mail List Topics they wish to subscribe to.

Note: IASP delivers website projects with all Mail List Topics published automatically selected by default, this requires Users to manually de-select the topic(s) they do wish to opt-into. If you would like your Mail List Topics to be deselected by default please contact IASP.

Note: The default text that appears directly above the Mail List Topics published at the bottom of your User registration form is:
I would like to receive information about:.

If you would like to customise this text please contact IASP.

For example, the IASP website's customised Mail List Header text is:
To receive IASP updates you MUST select from the options below...

In turn the Mail List Topics within your website automatically appear as Filtering Options within the IASP Messenger System and allow you to target e-mail or SMS campaigns to subscribers based on the Mail List Topic(s) they have selected.

To add a new mail list topic to your website:

Navigate to the Mail List Topics section of your website via the Administrator menu of your site.
Select 'Add a new item here' from the IASP Administration Tools dropdown: this will display the Mail List Topics Editor.
The Mail List Topics Editor contains three fields:
1. Mail List Topic Name - this is the actual text that displays next to a checkbox at the bottom of your User registration form*
2. List Order - if you have multiple Mail List Topics, the List Order controls the order the Mail List Topics will appear from top to bottom
3. Status - like all content in your website, the Mail List Topics must be set to Live to display to visitors at the bottom of your User registration form
When you have completed the fields in the Mail List Topic Editor save the page and to view the results go to the Users section of your website and Add a new item here to view your User Registration form and notice how the Mail List Topic(s) now appears as an Opt-In option(s) at the bottom of the form.

*Once you have added a Mail List Topic you can edit it (rename it) or delete it at any time.

It is not recommended you ever rename a Mail List Topic as you could be in breach of Anti-SPAM legislation for sending different information to subscribers than they originally requested.

If you delete a Mail List Topic you can no longer send messages to subscribers who selected that topic.

For these reasons it is recommended in most cases to minimise the number of Mail List Topics you publish - in fact a single generic topic such as 'Our regular newsletter' would allow you to send virtually any information you wished to your entire subscriber database at once.

How do I create a new Data Source?

Mon, 01 Oct 2007 01:50:00 GMT

For the moment Data Sources can only be created by manually editing the CSV table that describes them to the engine.

We are currently working on CSV editing features that will make this task far simpler.

Can I alter the position of Images?

Thu, 27 Sep 2007 00:54:14 GMT

The position of the images is generally set within the design framework of the website. The position of images is approved during the design phase. Altering the location of images may impact the layout of the website.

To discuss a partial redesign please contact the IASP support team on 03 9329 1022.

How do I create a PDF file?

Wed, 26 Sep 2007 23:47:09 GMT

When offering files to download from your website IASP reccomends the use of PDF (Portable Document Format) files.

PDF files are always read the same way which gives you control over how the file looks, it also ensures that all of your users will be able to read the file as free software (Adobe Acrobat Reader) is available to open PDF files.

If you are offering files in Microsoft Word .doc format (for example) your users need to have purchased Microsoft Word in order to read the file. Not all versions of Microsoft Word will read files in the same way and it may cause formatting problems.

Adobe Acrobat or Acrobat Capture are software programs which enable you to create PDF files. Some free programs such as Open Office (an open source office suite) are also available.

For a nominal charge IASP may be able to convert an existing file into PDF for you. To discuss the benefits of PDF or converting files please contact IASP support on 03 9329 1022.

How are visitor statistics tracked in the short and long term?

Fri, 21 Sep 2007 02:30:00 GMT

IASP 5.0's visitor tracking system uses short-lived cookies to track visitor activity.

When a visitor first visits your website, a cookie is given to the user's browser for future use. If the visitor does not view any other page on your website within one hour, the cookie is discarded and the visit is not included in your statistics: this is standard industry practice. Single page visits such as these are referred to as 'bounces', and excluding single-page visits also excludes cases where, for example, you may have your own website set as your homepage, and aren't really 'visiting' it except as a side-effect of starting your browser.

Using cookies to track visitors has the effect of weeding out non-visitors such as search engine spiders, spam bots, and other automated non-human traffic.

This means that, if anything, your visit count is a slight under-estimate of the total visitor traffic, but is limited to genuine site visitors only.

Long-term tracking of visitors across different days rather than single visits raises some privacy concerns and may violate the terms of use and/or privacy policy on many websites. We have, however, tested longer-term tracking functionality (to separate repeat visitors from one-time visitors) internally and may introduce this feature as an option in the future, however naturally revisions to your site's privacy policy may be required.

If you have any further questions about IASP's inbuilt website statistics, please contact us for further information via your Control Panel or on 03 9329 1022.

How do I log out?

Mon, 17 Sep 2007 23:45:52 GMT

If you have finished making changes to your website, or wish to see what your website looks like to logged out users you may wish to log out.

Generally to log out you would visit your 'login' section. Often this section is a section in the footer menu of your website called 'login'.

Once you click 'login' you will see the details you are logged in as and an option to log out.

The location of this section may vary depending on your site layout and design framework. If you cannot find how to log out on your website please contact the IASP support on 03 9329 1022 or by raising a support ticket.

What is 'display in public lists?'

Tue, 04 Sep 2007 00:50:44 GMT

Records with access levels set to higher than 'public' (ie Registered User, Member Level 1,2.3l or Administrator) will not usually display in lists or menus unless the visitor is logged in with the appropriate access.

If you want a non-public record (such as a members area) to appear in a list or menu tick the 'display in public lists' checkbox in the edit view of the record.

Generally, Administrator-only records should never be set to display in public lists. This option is useful for registered user or membership restricted sections or pages.

Can I change the font colours?

Tue, 07 Aug 2007 01:48:54 GMT

In IASP 5.0 the colour scheme is set globally for your site. You will not be able to access colour controls within the WYSIWYG editor. IASP suggests that you use the formatting controls within the editor (such as bold, italic & underline) to format your text - this will ensure that your website remains consistent and will always look good.

How can I create a newsletter archive?

Tue, 31 Jul 2007 23:07:06 GMT

Typically you will create your campaign articles as content pages on your website and then include the articles as part of a messenger campaign. To create easy access to past news items IASP suggests that you include your articles in a news section where past and current news items will be located. This will enable users of your website to access past and current newsletter articles. For further help with messenger please contact IASP support.

How do I add a new heading to a menu?

Fri, 27 Jul 2007 05:45:21 GMT

Adding new menu items may impact the layout of your site. Use this function with care as IASP cannot take responsibility for layout problems caused by adding too many menu items.

To add a new top level menu item mouse over the and select IASP 5.0 Icon and select Menus + Sections.

You will now be able to access the controls to edit the menus and sections of your website.

Scroll down until you find the menu that you want to make changes to. For example: Main Menu.

Associated with the menu you will find the following options:

Attach or detach sections to this menu >>
Create a new section within this menu >>

ClickCreate a new section within this menu.<<br>
Create the section record as you would any other page on your website.

Please note:
The section name is the name that will display in your menu. Please be aware that section names which are too long may impact the layout of your website differently in different web browsers.

Please be aware that adding too many menu items to a horizontal menu may cause problems with the layout of your website.

If you require further assistance adding menu items please raise a support ticket.

What are the e-mail account settings

Tue, 10 Jul 2007 06:03:56 GMT

There are 4 settings required to enter into local e-mail programs such as Outlook to send and receive e-mail.

1/ Username - Your FULL e-mail address
2/ Password - As supplied by IASP when settiing up your account - you can view e-mail passwords within the "e-Mail Management" area within the IASP Control Panel of your website
3/ Incoming Mail Server: mail.iasp.com.au
4/ Outgoing Mail Server: As provided by the local Internet Service Provider you are connected to the Internet via

If you have problems creating e-mail accounts locally and need to access e-mail urgently, you can use IASP Webmail: http://webmail.iasp.com.au and login using your full e-mail address and password.

Is anyone notified when a user updates their user record?

Wed, 04 Jul 2007 04:00:18 GMT

By default no notification is given to site administrators when a user updates their profile. The information is logged on our system and can be accessed by IASP staff on request. Administrator notification of user profile update would require production of a custom event trigger. Please contact IASP for a quote.

How long will shop admin keep my orders?

Mon, 25 Jun 2007 02:31:38 GMT

Information on your IASP 5.0 powered website will not 'expire'. The information about customer orders will be retained indefinitely; Also, you can export and download a copy of this information at any time. If the 'export' functionality does not appear on the page you wish to export please raise a support ticket with IASP.

How do I add more mail list topics?

Tue, 19 Jun 2007 12:11:14 GMT

Mail list topics can be added. These topics will appear both in the user-registration form and when creating a messenger campaign.

To add to your existing mail list topics make sure you are logged in to your website as an administrator. The mail list topics section (on some sites it may be titled messenger) should appear in your admin menu which usually appears in the footer of your website.

Click on mail list topics, mouse over the IASP 5.0 icon and select add a mail list topic.

Please Note: Your existing users will not be subscribed to any new mail list topics you create. In order to comply with anti-spam legislation your existing users will need to edit their own user information in order to subscribe to any mail list topics created after they initially signed up.

How do I change the order of a list?

Mon, 18 Jun 2007 01:43:50 GMT

The order in which your lists display can easily be altered. For example: You can sort your user list alphabetically by name or by date joined.

To change the way the list is sorted please navigate to the list you want to change the ordering of (for example your users list).

Mouse over the IASP icon and select Edit this record.

Scroll to the bottom of the edit screen until you find the List Control settings. You will be able to choose the criteria you want to sort by (ie Date Registered, First Name, Last Name etc) and a tickbox which controls whether you want to sortreverse.

Sorting reverse by Date Registered will place the users who joined most recently at the top of the list. If you leave sort reverse unchecked the first user who joined will appear at the top of the list.

Sorting by First Name (or Last Name) will place users in alphabetical order. (If you leave sort reverse unchecked they will appear sorted A-Z, if you tick sort reverse they will appear sorted Z-A)

If you do not see the List Control settings please raise a support ticket.

How do I access my E-mail?

Fri, 01 Jun 2007 06:01:04 GMT

You can access your e-mail either through the IASP webmail or by setting up a program on your computer such as Microsoft Outlook Express or Mozilla Thunderbird.

You will require the following information:

Your e-mail address and password (available through the 'email management' section of your IASP control panel)
Your incoming mail server: mail.iasp.com.au
Your outgoing mail server: provided by your Internet Service Provider

To set up your email address in Microsoft Outlook Express

Open Outlook Express.
Click on the "tools" menu and select "accounts".
Click the "add" button and select "mail".
Type your name as you want it to appear in the 'from' field. Then click "next".
Type your e-mail address: yourname@example.com.au. Then click "next".
Enter the following information:
- Mail server type: POP3
- Incoming mail server: mail.iasp.com.au
- Outgoing mail server: as provided by your internet provider
Enter your password as provided by IASP. Your password is available through your IASP control panel under 'e-mail management'). Make sure that 'Log on using secure password authentication (SPA)' is not checked. Click "next".
Click "finish".

If you require further assistance, please contact your internet service provider.

How do I add a downloadable file?

Mon, 28 May 2007 23:29:40 GMT

Navigate to the page on which you wish the file to appear. Then, hover over the IASP logo and select 'edit this record'. Scroll down and you may see an item called 'attach file'. Click the 'browse' button next to this item to select the file you wish to upload.

If this item does not appear and you wish this functionality to be added to your site, please raise a Support Ticket with IASP.

How do I create a new master category?

Thu, 24 May 2007 05:26:49 GMT

Master Categories must be enabled by IASP and are typically given a 'name' by IASP administrators during the original website production process according to their specific context within each individual IASP website.

Master Categories appear as an option and can be managed within the IASP Control Panel.

If the Master Categories have been specifically named by IASP within an individual website, e.g. 'Product Categories', the link to manage the Master Categories within the IASP Control Panel will display the specific name.

How do I add an item to my online store?

Wed, 23 May 2007 04:59:11 GMT

To add an item to your store navigate to the area of your store which you wish your new item to appear in. Hover over the IASP logo and select "add a product".

How do I change the site banner?

Wed, 23 May 2007 01:52:16 GMT

Most IASP websites incorporate a fixed banner within the design framework. You can have changes made to the banner by raising a support ticket marked as "this is urgent or a request for new work". The IASP team is currently developing a flash application to allow site administrators to modify their own flash animated banner. This application will allow administrators to upload new images, make changes to text and modify the transitions between images.

What are meta keywords?

Wed, 23 May 2007 01:48:27 GMT

Meta Keywords were once the primary method by which search engines indexed websites. Search engine providers soon realized that information stored in meta elements, especially the keyword attribute, was often unreliable and misleading. Google does not use Meta Keywords elements for indexing, except to determine whether or not your keywords are representative of the content within your site. It is important not to incorporate too many terms within the Meta Keywords as that may dilute the effectiveness of any one term or worse adversely affect the indexing your site receives.

How do I add links?

Mon, 21 May 2007 02:27:55 GMT

If you wish to add a link within content, you will first need to edit the record in which you would like to add the link.

Scroll down to the wysiwyg editor containing the content in which you would like to add a link. Highlight the text you wish to use as a link by dragging your mouse across it with the left mouse button held down.
Select Insert Link from the wysiwyg controls.

To link to a page within your current site simply select the page from the site map displayed, select the appropriate view and click "Set Link".

To link to an external url, enter the external url beginning with http:// or https:// and click "Set Link".

Save the record and the link will appear within the content.

If you wish to add a new link to one of your menus, go to the Control Panel, select Menus and Sections, select the menu to which you wish to add an item and Create a new section.

How do I register a new user?

Wed, 16 May 2007 08:10:19 GMT

For new users to register on your site they will need to click the 'register' link. On many IASP sites this link appears in the footer menu. If the register link is not present on your site please raise a support ticket and ask for one to be added.

How do I add a new Automated User Alert?

Mon, 14 May 2007 23:28:51 GMT

Your IASP Control Panel's Automated Messages module contains a multitude of customisable web and email messages for many aspects of the site, including merge information (such as the user's name).

Each of these messages is triggered by certain circumstances outlined in their description (e.g. emailed to the user upon successful completion of an online purchase, or after an enquiry).

If there are additional situations not listed in the Automated Messages panel in which you would like users to receive customisable emailed or on-screen messages, IASP can take advantage of the underlying engine's extreme customisability to configure highly personalised behaviour for set circumstances, including emailing configurable text with optional attachments (including dynamically generated PDFs) to the current user or administrators.

If you would like to request implementation of customised trigger, auto-responder or alert behaviour, please raise a support ticket through your IASP Control Panel specifying in as much detail as possible where and what you'd like to happen, and one of our representatives will be in touch to discuss it with you.

How do I alter existing text on my site?

Fri, 11 May 2007 04:25:07 GMT

Make sure that you are logged in to your site as an administrator and navigate to the section or record of your site that contains the content you wish to change.

Mouse over the IASP 5.0 icon and select edit this record. Using the editor You will be able to make changes to the text that appears on your site. Basic formatting tools are supplied.

Once you have made your changes press save. You can go back to the page as it will appear on your site by mousing over the IASP icon and selecting view this record.

You will only be able to edit the content of your website. If you wish to make changes to other areas of your site (the design framework) please raise a support ticket with IASP.

How do I export sections of my website?

Fri, 11 May 2007 04:10:44 GMT

When logged on as an administrator a link may appear in certain areas of your site titled "export section records". Clicking the link will enable you to download (in *.csv format) the data contained in that section of your site. If you wish to export data from a section of your site where this link does not appear please raise a support ticket with IASP.

How do I add a downloadable file?

Fri, 11 May 2007 03:09:15 GMT

When logged into your IASP 5.0 website as an administrator, use the website navigation tools to go to the page of the website you wish to add the downloadable file to appear in.

Mouse over the IASP 5.0 icon and click edit this record.

Scroll down the content editor until you see the attach file field.

If the content editor does not contain an attach file field please raise a support ticket via the Your Support Tickets area within the IASP Control Panel.

Click the browse button to open a dialogue box (as illustrated) then navigate to and select the required file as saved on your local computer.

Double click the relevant file and you'll notice the file path appears in the attach file field in the content editor. Then save the page and check that the file has attached successfully.

TIP: Once you attach a file to a page, when re-editing the page a link to the attached file appears. You can follow the link to the file when editing the page to check the contents of the attachment.

TIP: The IASP content editor will allow you to attach a variety of file formats including Word Documents and Power Point files, however, as these files require visitors to have the relevant application installed on their local computer to view such attachments IASP strongly recommends converting all files to PDF format before uploading.
IASP offers low cost conversion of files into PDF format, please raise a support ticket via the Your Support Tickets area within the IASP Control Panel.

How do I add a members section?

Fri, 11 May 2007 03:06:42 GMT

To set up a registered user only or member-only area of your site you will need to set up restricted access to the area or page.

1. Create the section or page which is to be your members-only or restricted area.

2. While in the edit view of your members-only section or page, scroll down until you find the access level drop-down. If this dropdown does not appear in the edit view for the record you wish to restrict, please raise a support ticket.

3. Choose your level of restricted access:

Public: visible to everyone
Registered User: Restricted to users who are registered on the site, and logged in.
Member level 1 - Member level 3: Restricted to users who have been granted the appropriate member level.
Administrator: Restricted to administrators

Note that Administrators gain access to all areas. Member Level 3 users gain access to all Member Level 1 & 2 areas and Member Level 2 gain access to all Member Level 1 Areas.

4. Choose whether you want the menu or list item to be visible to logged out users. The Display in Menu or Display in List tickbox controls whether your restricted access area is visible as a menu or list item to users who don't have the appropriate access. If this box is ticked then logged out users will see the area in menus and lists but if they click on it a submission return will display, prompting them to log in. If this box is not ticked then the area will be invisible to users without access - ie, users will need to log in to the site before they can see that the area even exists.

5. If you are restricting your area to Registered Users then you won't need to grant special access to your users - simply registering on the site will give your users access to your members only section. Make sure that your area is set to live and you are ready to go!

6. If you are restricting your area to Member Level 1, 2 or 3 you will need to grant the appropriate Member Access Level to some of your users before they will gain access to the area. You can grant access either sitewide or just for this section.

To grant special access sitewide visit the Manage Access area of your IASP Control Panel.

To grant special access for a particular section or area, navigate to the area you wish to grant special access to and select Manage Section Access.

I can't dial 1300 133 389 from my mobile

Fri, 11 May 2007 03:02:34 GMT

Customers calling from mobiles or from overseas will not be able to dial 1300 133 389. The direct number is 03 9329 1022.

How do I manage newsletter subscriber cancellation requests?

Thu, 26 Apr 2007 03:57:29 GMT

Australian Anti-SPAM legislation requires inclusion of a functional unsubscribe option within all promotional electronic messages.

IASP has received legal opinion that the functional unsubscribe option does not have to be automated as long as it gives subscribers the means to pro-actively request to be unsubscribed from promotional mailing lists.

In fact, the IASP Messenger System does include the option to include an automated 'unsubscribe' link within both the original user welcome e-mail which is automatically sent to all new users, or within the Master e-mail footer that is automatically attached to the bottom of every e-mail sent to subscribers via the IASP Messenger System.

The Master e-mail footer can be modified as required within the Automated Messages area of the IASP Control Panel.

It is a decision for each individual IASP website owner to decide to offer the automated unsubscribe link or to include an alternative manual method for subscribers to unsubscribe.

The main advantage of inserting the automated unsubscribe link is there is no manual administration required in this process, the main disadvantage is that in IASP's experience a percentage of subscribers will click the automated unsubscribe link by mistake.

If you decide not to offer your subscribers the option to automatically unsubscribe a possible manual suggestion for inclusion in the Master e-mail Footer is:

'to cancel your subscriptions reply to this message with the word cancel in the subject line'

Important Notes:

When a subscriber clicks the automated unsubscribe link, all Mailing List Topics the User has selected are automatically deselected. The User's profile remains Live, meaning the User can still login and update their profile and continue to make online purchases etc..

If you wish to track User's history such as viewing User's who have previously subscribed to your mailing lists, but have at some point opted out of subscription you must not use the automated unsubscribe link as no record of previous mailing list subscription history is stored.

In this case you would offer manual unsubscription option and while manually processing any unsubscription requests (i.e. editing the User's profile), you would: Deselect all mail list topics, leave the User's profile Live and make any notes required in the Admin comments area of the User's profile.

If your IASP website User's profile area does not contain an Admin comments area, or if you would like to investigate advance customer relationship management options please contact IASP to discuss your individual requirements.

How long are campaigns archived for?

Tue, 24 Apr 2007 01:10:14 GMT

IASP 5.0 Messenger campaigns are archived permanently. We also maintain a full history of past campaigns, even if deleted.

If you have accidentally deleted a Messenger Campaign and would like to retrieve it, simply raise a support ticket specifying the Campaign Title and/or ID, and the campaign will be retrieved for you at regular support rates.

We will very soon be significantly revamping the Messenger Administrative Interface, and will be investigating ways of grouping past campaign information in a more accessible way for those of our clients who send many campaigns.

How do I attach a file to a Messenger Campaign

Mon, 16 Apr 2007 03:48:00 GMT

The IASP 4.4 Messenger System contained the ability to attach files to campaigns, however, this functionality is not available in the IASP 5.0 Messenger System.

The IASP 5.0 Messenger System is designed specifically to drive traffic to your website and accordingly contains the ability to insert 'summaries' of pages published in your website.

Therefore, the alternative to attaching individual attachments to each e-mail in a Messenger campaign is to publish the full details on a page within your website (including the relevant downloadable file as required), and then insert a link to the page within your message.

Note: If the page you are adding does not contain a field to attach a downloadable file please contact IASP for assistance.

How do I control the order of Menu Items?

Sat, 14 Apr 2007 06:45:46 GMT

You can control the order of menu items in the same way you control the list order of any related records.

It is important to remember that a menu item is actually the record name of a section and is editable within the Section Editor.

Select the menu item you wish to reposition in the menu. This will open the detail view of the associated Section.

Select Edit this Section from the IASP administration tools drop down menu.

Scroll down to the Menu Order field and click the small arrow icon beside the Menu Order text field.

Select where in the list of menu items you would like the menu item to appear by clicking the arrow beside the appropriate menu order field.

Select Make Changes.

Now Save the Section. The menu will be reordered when the page reloads.

How do I best insert an image?

Wed, 11 Apr 2007 04:47:29 GMT

The best way to add an image to a page is to use the image tools built in to the editor specific to the type of page you're working on.

This usually takes the form of a field titled 'Section Image', 'Main Image', or similar. By clicking the 'Browse' button next to this field, you can pick any image you like from your computer and upload it.

In most cases the image will be automatically resized to fit, and in many cases it will take advantage of our advanced Image Popup function to let users view a larger version of the image than the small size displayed by default.

Images inserted in this way will be placed automatically by the engine in a way that suits the layout of your site and maintains a consistent appearance between pages.

We usually as a rule include at least one image field on each type of content page, however in some cases due to restrictions caused by layout or other configuration some page types may not have an image field. In this case please contact us to have one added.

How can I move content from one section to another within my website?

Tue, 10 Apr 2007 07:05:19 GMT

The ability to move content such as news items from one section to another is an optional feature of IASP's content management system, and is available at nominal charge via direct request to IASP Support.

Please note that this option only allows administrators to move content between sections of the same type i.e. you can move 'products' from one product section to another but you cannot move a 'product' into a 'news' section.

If I re-send a campaign, will previous recipients get another copy?

Wed, 04 Apr 2007 00:54:56 GMT

In short, no. The IASP 5.0 Messenger system is engineered so that no user is ever sent the same campaign twice.

At stage 5 of the campaign transmission process, if a campaign is marked Archived, you can list existing recipients (see the screenshot to the right).

Note that any users who have already received the campaign are marked 'Sent', and cannot be deleted, whereas users who have not yet been sent the campaign can be freely added or removed from it.

Note also that when adding new recipients to the campaign, the checkbox next to users who are already added is greyed out; you cannot re-add users who have already received a copy, or are already in the list of new users.

When resending an archived campaign, only users not already marked as 'sent', that is, users newly added to the campaign who have not already received a copy, will receive it.

The purpose of this function is to allow users who may have been missed by the criteria used to send the campaign initially to receive the campaign without affecting users who have already been sent a copy. An example situation might be where a user has purchased a membership to a paid newsletter since a campaign was initially sent, and you'd like to re-send one of the paid campaigns to people who have joined since it initially went out.

How do I return to the IASP Administration Tools Menu?

Tue, 03 Apr 2007 21:25:06 GMT

The Short Answer:

All the functionality normally contained in the IASP Administration Tools dropdown menu is covered by the Home view of the Control Panel - and more! The equivalent functions to those in the menu are outlined below:

View this Item / Edit this Item - Site Config
Manage Access - Manage Access

Equivalent functions to the old Master Site Settings are also all covered. The most important one perhaps is the Menus and Sections module - this covers the functionality of the old Site Menus tab and allows you to modify the fundamental structure of content of your site.

To leave the Control Panel, simply use the normal navigation menus on your site at any time (ensure you have saved any changes first).

The Long Answer:

During the testing and validation process for the new Control Panel we discovered an adverse interaction between the Control Panel and the IASP Administration Tools menu in Internet Explorer 6.

For sake of consistency we globally disabled the tools menu when viewing the Control Panel, with the fact in mind that all the functionality contained within said menu is duplicated in the Control Panel anyway.

If feedback overwhelmingly suggests this was a bad idea, we will re-enable the tools menu for browsers other than Internet Explorer 6, however for IE6 we do not plan to re-enable it in this context.

How to add a Support Ticket

Tue, 03 Apr 2007 14:00:00 GMT

There are two ways to submit a Support Ticket to IASP.

Option One: Login to your website as an Administrator, navigate to the IASP Control Panel and select the Your Support Tickets area (pictured in the full version of this article).

This displays your current and completed support tickets along with the option to submit a new support ticket directly.

Option Two: When viewing the online help tools from anywhere within the IASP content management system you have the option to Ask A Question.

When asking a question you also have the option to mark the question as Urgent, which automatically turns your question into a support ticket.

My Control Panel is broken!

Mon, 02 Apr 2007 07:01:49 GMT

We have conducted a rigorous testing program of Control Panel display and functionality on Internet Explorer 6 and 7, Firefox 2.0, and Safari 2.0.

We have also performed extensive spot-checks on a random selection of sites in the process of pushing the Control Panel live to ensure that it performs correctly in a wide variety of contexts. However, as the Control Panel has been deployed on several hundred unique and tailor-made websites, we are fairly sure - but are unable to be entirely certain - that it will perform correctly from the beginning on every site.

If your control panel is behaving erratically, looks drastically unlike the image to the right, or is causing browser malfunction, please let us know as soon as possible.

Before we can help you, we will need to know:

What Operating System you are using (e.g. Windows 2000/XP/Vista, MacOS X, Linux)
What browser (including version) you are using (e.g. Internet Explorer 6, Firefox 1.5, Safari 2.0)

Once you have gathered this information, please call us immediately on 1300 133 389 (or (09) 9329 1022) during business hours, and specify that this is what you're calling about.

If you have noticed the problem outside business hours, please view the full details of this article and post a comment. We've been working long hours to get this new system live and will keep an eye on our inboxes!

Thanks for paying attention; we're keen to get things exactly right!

Kieran Morrissey

Chief Technical Officer, IASP

How do I add my eWAY or PayPal Account Information?

Mon, 02 Apr 2007 05:49:03 GMT

Typically IASP would integrate your e-commerce payment gateway. Please contact us for more information

How to navigate the Control Panel

Mon, 02 Apr 2007 05:45:10 GMT

You can navigate directly to any area of the IASP Control Panel by selecting the relevant icon when viewing the Control Panel Home Page (pictured).

When not on the Home page of the control panel, you can select another area of the Control Panel you wish to access via the dropdown field at the top left.

To return to the Control Panel Home Page you can also click the IASP Control Panel logo at the top right.

Please do not use the back button on your browser as this may take you to a different part of the site.

Contributing to the Knowledge Base

Mon, 02 Apr 2007 02:00:00 GMT

When logged into your website as an administrator you can view your pending and previous knowledge base contributions and ask a new question that will be added to the knowledge base.

To access this area of your website navigate to the IASP Control Panel > Knowledge Base.

All contributions you submit to the knowledge base will be actioned by IASP support staff and published in various support areas within the IASP Control Panel and within the Knowledge Base area of IASP's technical support resource website: www.iasp.net.au.

Note: When asking a new Knowledge Base question you have the option of selecting the status to Urgent, which changes the Knowledge Base contribution to a Support Ticket.

How can I prevent nuisance comments?

Mon, 02 Apr 2007 01:27:28 GMT

The IASP Engine's Blog/Social Media module has an easy to use system for controlling nuisance or unwanted comments.

There are three fields to be aware of:

Comment Policy
Comment Read Access
Comment Write Access

By far the simplest way to prevent any unwanted comments is to set the Comment Policy to Moderated. This will tell the system to contact you, or the original creator of the page, for approval before any comments are made publically visible.

It is important also if you are concerned about this to set your minimum Comment Post Access to Registered; this will require that comment posters are registered users of your site.

How do I change a User's e-mail address?

Sun, 01 Apr 2007 14:34:42 GMT

In order to comply with strict anti-spam legislation users will need to go through a confirmation process in order to change their e-mail address.

If the facility to change user's e-mail addresses has been added to your website a tickbox marked 'my e-mail address has changed' will appear in the user registration field when a registered user edits their own details. Once this box is ticked a user can enter a new e-mail address. A confirmation e-mail will be sent to the new e-mail address, to confirm the change of address a user will need to click the confirmation link (or enter a confirmation code). An e-mail is also sent to the user's old e-mail address giving the option to cancel the change.

If this functionality does not appear to be available on your website please contact IASP support on 03 9329 1022 or raise a support ticket.

This strict confirmation process ensures that your website complies with anti-spam legislation, protecting you from potential million dollar fines. If you have any further questions about the user confirmation process please don't hesitate to contact IASP support on 03 9329 1022.

Please note that administrators are not able to change a user's e-mail address for them. If a user is not able to edit their own user record to change their e-mail address, an administrator can create a new user with the new e-mail address and set the old user to 'pending'.

How do I manage my e-mail accounts?

Sun, 01 Apr 2007 14:00:00 GMT

The e-mail Management area of the IASP Control Panel will be activated shortly to coincide with the introduction of new Business Grade e-mail service options.

IASP will alert all clients when these new services are available and implemented in the IASP Control Panel.

The system will allow site administrators to view existing e-mail account details including passwords, re-direct existing e-mail accounts, purchase new e-mail accounts and upgrade or renew existing e-mail accounts.

Understanding Your Website Usage Statistics

Sun, 01 Apr 2007 14:00:00 GMT

IASP has been collecting advanced statistical data from all IASP 5.0 websites since October 2006 and we are introducing new advanced website statistical information and analysis tools within the Usage Statistics are of the IASP Conrol Panel on May 1st 2007.

All IASP 5.0 clients will be advised when these new advanced statistics are available.

How to Manage User Access

Sun, 01 Apr 2007 14:00:00 GMT

To create special access for a new User, navigate the area of the webite you wish to create special access to and select the Manage Access option from the IASP 5.0 administration tools (mouse over the IASP icon):

Select the User's email address via the User Picker (the User must have CONFIRMED their User registration before appearing in the User Picker)
Select the specific End Date the access should expire or select 'Perpetual' for ongoing access
Set 'Access' to the required level
Set 'Type' to 'Read' (unless you are creating Administration access for an administrator, in which case select: 'Write').
Click 'Save'

The new User will now appear in the table with the relevant access level alongside their e-mail address.

Note: To create global access, simply select the Manage Access option within the IASP Contol Panel and repeat the steps above.

One of IASP's stand out features is the integrated Access Management System that allows website administrators to password protect virtually any area of content within their website.

There are two steps to create password protected areas within your website:

1/ Set the Access Level of the relevant content area(s).

Depending on the configuration of your website, various content editors will contain an Access Level dropdown field.

The Access Levels available are:

Public
Registered User
Member Level 1
Member Level 2
Member Level 3
Administrator

All visitors can access Public areas of your website.
Any visitor who has completed the registration process on your website can access Registered User areas of your website.
You can either manually create (or sell via a Membership package) access for Member Level 1, 2 and 3 users.
You must manually create Administrator access for users to either your entire website or any specific area within it.

Note: Where an Access Level dropdown appears in a content editor on your website it will be accompanied with a Yes/No checkbox field titled: Display in Menu (or Display in Lists).
This gives you the option of selecting to hide all links to the password protected area(s) of your website from visitors who are not logged in with relevant permissions. Alternatively, if you do not select this option, the password protected area(s) will display in navigation menus or list views of your website to public visitors, however, a login prompt will appear to non-logged in visitors when they try to access these area(s).
You can customise the login prompts within the IASP Control Panel > Automated Messages area.

2/ Once you have set the relevant Access Levels of the areas of your website you want to password protect you can then create the access permissions for individual or groups of uses by selecting the Manage Access option in the IASP Administration Tools Menu.

Note: Selling automated Member Access via an e-commerce transaction is available - please contact IASP for more information.
Creating (or selling) Group Access requires integration of special functionality by IASP and is not a standard option with all IASP websites. Please contact IASP for more information.

When you select the Manage Access option within the IASP Administration Tools, a table displaying all current users with special access to the relevant area of your website displays (as pictured with the full version of this article).

To create special access for a new User:

Select the User's email address via the User Picker (the User must have CONFIRMED their User registration before appearing in the User Picker)
Select the specific End Date the access should expire or select 'Perpetual' for ongoing access
Set 'Access' to the required level
Set 'Type' to 'Read' (unless you are creating Administration access for an administrator, in which case select: 'Write').
Click 'Save'

The new User will now appear in the table with the relevant access level alongside their e-mail address.

Note: To create global, site-wide access for user(s), including global, site-wide Administration Access, navigate to your IASP Control Panel and select the Manage Access option.

A complete overview of Users

Sun, 01 Apr 2007 03:23:00 GMT

Every person who has a user profile stored in the User Section of your web site is referred to as a User.

Administrators, Mail List Subscribers, online Shopping System Customers and Members are all sub-sets of your Users.

There are only 2 ways to create User profiles in your web site:

1/ A Visitor can complete the User Registration Form
2/ A Site Administrator can add a new User via the User Section*

When a Visitor completes the User Registration Form within your web site, a web page is displayed advising them they have been sent a confirmation e-mail.

The confirmation e-mail contains a confirmation link that must be clicked by the Visitor to confirm their registration.

Once the Visitor clicks the confirmation link, a welcome e-mail message is sent to them, and a new user alert is e-mailed to the Site Administrator.

Note: Users must confirm their registration before they will appear in the User Pickers that allow administrators to provide special access for Users to areas of your website. Non-confirmed Users cannot be added as Contact options in the Contact form until they confirm their registration.

*When an Administrator adds a new User via the Users Section, the system sends the confirmation e-mail to the new User and everything works the same way as if a User completed the Registration Form themselves except the web page advising that the confirmation e-mail has been sent does not display to the Administrator, who is free to continue other administration tasks.

Key definitions:

User:
Everyone with a User Profile - including EVERY Visitor who completes the Registration Form or is added by an Administrator - regardless of whether they click the confirmation link or not

Administrator:
A User with administration privileges

Mail List Subscriber:
A User who has:
A: Selected one or more Mail List Topics in their User Profile (either when they registered, or at a later date by logging into their profile)
B: Clicked the confirmation link in the automated e-mail alert they received when they first registered
C: Not clicked the automatic 'Unsubscribe' link contained in any e-mail you have sent to them
Note: If a User does not click the confirmation link in the automated e-mail they receive when they first register, they are still added to the User section of your web site, they can access their profile, make online purchases etc., but they will not be included in campaigns sent via your Messenger System, even if they have selected one or more mail list topics.

Online Shopping System Customers:
Every Visitor who has completed the User Registration Form can make purchases via your online shop, regardless of whether they have clicked the confirmation link or not.
Regardless of whether or not a customer has clicked the confirmation link, you can send e-mail direct to online shop customers by clicking the 'E-mail Customer' link in the administration tools menu when you are processing an order in your Shop Administration area
However, if the Customer has not clicked the confirmation link and selected one or more Mail List Topics you are not able to send them messages via the Messenger System
Note: First time customers who complete the User Registration Form while making an online purchase do not see the web page advising them they have been sent a confirmation e-mail until after they complete their purchase

Members:
Every Visitor who has completed the User Registration Form can make a Membership Purchase via your online membership shop, regardless of whether they have clicked the confirmation link or not
Regardless of whether or not the Member has clicked the confirmation link, you can send messages to members via your Messenger System, which has a special Member filtering function that allows you to select the Membership Group you wish to send to and then select from various membership status options such as 'current', expired', 'expiring within 1 month' etc.
However, if the Member has not clicked the confirmation link and selected one or more Mail List Topics you can only send messages to them via the special Member filtering function and not via the normal Messenger System

Visitors with items stored in their Favourites:
If your web site includes the Favourites function, every Visitor who has completed the User Registration Form can add items from the relevant sections of your web site to their favourites list, regardless of whether they have clicked the confirmation link or not
Regardless of whether or not the Visitor has clicked the confirmation link, you can send messages to these Users via your Messenger System, which has a special Favourites filtering function that allows you to select the Item (such as a specific product) and send a message to everyone who has stored that item in their favorites
However, if the User has not clicked the confirmation link and selected one or more Mail List Topics you can only send messages to them via the special Favourites filtering function and not via the normal Messenger System
Note: If the Favourite function is activated in your web site, when you are filtering message recipients within the Messenger System a list of every item in your web site that at least one User has stored in their favourites will appear

Further Information:

The confirmation e-mail, the welcome e-mail and the web pages that display to users during various stages of registration can be customised and personalised according to your requirements within the IASP Control Panel > Automated Messages area of your website.

Please note IASP can also directly import Users from any pre-existing database directly into your web site, please contact IASP for more information about this service.

Customising the User Confirmation and User Welcome messages

Sun, 01 Apr 2007 03:23:00 GMT

IASP User registration system automatically sends a Confirmation e-mail to all new Users who complete an online registration form. Once the new user confirms their registration by clicking the confirmation link in the confirmation message, the system sends an automated Welcome message to the new user (and a new user alert to the site administrator(s).

These messages can be customised via the IASP Control Panel > Automated Messages area of your website.

Please note that when a new user registers their username is the same as their email address.

The Confirmation e-mail:

When a new user is added to your User Section (either by a site administrator or by a public user completing a registration form), the system automatically sends a confirmation e-mail to the new user requiring they confirm their registration. System administrators can customise and personalise the contents of this automated e-mail.

The Welcome e-mail:

Once the new user confirms their registration (by clicking the link contained in the confirmation e-mail) the system automatically send a welcome e-mail to the new user. System administrators can customise and personalise the contents of this automated e-mail.

To customise the Confirmation e-mail, the Welcome e-mail or the e-mail footer:

Navigate to your IASP Control Panel (Mouse over the IASP 5.0 Icon) > Select Automated Messages > Selected EDIT for either the New User Confirmation e-mail or New User Welcome e-mail in the New User Messages sub-section.

Customising the Confirmation e-mail:

When your website is initially delivered, the contents of the New User Confirmation e-mail are pre-configured to the following:

Dear @@firstname@@,

You have received this e-mail because the @@Site Name@@ website has received an online registration application containing your e-mail address.

In keeping with our strict Anti-Spam policy the registration must now be finalised.

To finalise your registration please click this link: @@registrationuri@@

If you do not wish to finalise the registration please delete this message and you will receive no further correspondence from us.

Regards,

The @@Site Name@@ Team.

You are free to change the contents of this message as required.

You can insert any of the mail merge fields available in the dropdown list when customising this message - remember to use normal spacing and punctuation around the mail merge fields.

The Mail Merge fields available to you when customising your confirmation e-mail are:

Merge Field	Description	Context example
Username	This inserts the users e-mail address	We have received a registration application from your e-mail address: @@username@@
Registration Confirmation URL	This inserts the Confirmation Link the user must click to confirm their registration	Please click here to confirm your registration: @@registrationuri@@
First Name	This inserts the user's First Name	Dear @@firstname@@,
Last Name	This inserts the user's Last Name	Not recommeded for confirmation e-mail
Site Name	This inserts the contents of the Site Name field in your IASP Control Panel > Site Config	The @@sitename@@ website has received an online registration application

Customising the Welcome e-mail:

When your website is initially delivered, the contents of your Welcome e-mail are pre-configured to the following:

Dear @@firstname@@,

Welcome! and thank you for confirming registration.

For reference your account login details are:

Username: @@username@@
Password: @@password@@

@@subscriptions@@

To cancel your subscriptions at anytime simply click here: @@unsubscribeuri@@.

You are free to change the contents of this message as required.

You can insert any of the mail merge fields available in the dropdown list - remember to use normal spacing and punctuation around the mail merge fields.

The full list of mail merge fields available are:

Merge Field	Description	Context example
User Name	This inserts the users e-mail address	Your account username is: @@username@@
Password	This inserts the users password	Your Password is: @@password@@
First Name	This inserts the user's First Name	Dear @@firstname@@,
Last Name	This inserts the user's Last Name
Site Name	This inserts the contents of the Site Name field in your IASP Control Panel > Site Config	The @@sitename@@ team would like to welcome you.
Mail List Subscriptions	Including this field in the Welcome e-mail automatically adds the text You have selected to receive information about: then automatically includes the list of Mail List Topics the user has selected to receive	@@subscriptions@@
Unsubscribe URL	This function includes an automated Unsubscribe Link the user can click to cancel their subscription. This function automatically sets the User's profile to Pending	Please click here to unsubscribe: @@unsubscribeuri@@

How do I change the contact options on the Contact Us Form?

Sat, 31 Mar 2007 23:00:00 GMT

When logged in as an administrator to your website you'll see that each of the contact options that appear in the dropdown field at the top of the Contact Form also appear in a list at the very bottom of the page.

To add a new contact option to the dropdown field in the contact form:
1/ Navigate to the Contact Section of your website
2/ Select Add a new contact option from the IASP Administration Tools (mouse over the IASP 5.0 icon)
3/ Add the relevant information into the Contact Editor and Save

You'll notice the new contact option you created now appears in the dropdown field in the contact form and also appears in the administration only list of contact options at the very bottom of the page.

You can edit or delete any existing contact option direcly by selecting the relevant icon alongside each contact option in the list that appears at the very bottom of the page.

What is the purpose of the contact form?

Sat, 31 Mar 2007 23:00:00 GMT

The contact form offers visitors a simple way to contact you electronically.

The contact form does not display the destination e-mail address of the contact options you publish in your contact form and saves the need to publish e-mail addresses anywhere on your website.

It is a sad fact of life that the spam community use tools that crawl websites looking for e-mail addresses, with the IASP contact form the e-mail addresses are hidden from the view of these crawlers.

IASP strongly recommends you do not publish e-mail addresses anywhere within your website to minimise the amount of spam you receive.

How do I assign a user as an Administrator?

Sat, 31 Mar 2007 17:10:00 GMT

When logged in as an Administrator, navigate to your IASP Control Panel > Access Management and:

Select the User's email address via the User Picker (the User must have CONFIRMED their User registration before appearing in the User Picker)
Select the specific End Date the access should expire or select 'Perpetual' for ongoing access
Set 'Access' to 'Administrator'.
Set 'Type' to 'Write'.
Click 'Save'

Once saved successfully the new administrator's e-mail address will appear in the User Access Table with the word Administrator along side.

Note: The image published with the full version of this article shows the access level being set to Member Level 1 and the Type to Read and is for demonstration purposes only.

How do I add multiple price options to a product?

Sat, 31 Mar 2007 13:00:00 GMT

In order to add multiple price options for a single product published within your website you must have Multiple Product Options enabled within your website. To have this function enabled please contact IASP.

The Multiple Price Options tool allows you to add as many variables of the same product to a single product item within your online product catalogue.

Each variable of the same product can have a different name, public and VIP price, shipping data and inventory.

The benefit of the Multiple Price Options tool is you only need one product item requiring one product image (or set of images depending on your website configuration) and only one product description.

Examples of where the multiple price options are ideal are where the same product comes in different sizes or quantities.

How to add Contacts and use the Contact Us Editor

Sat, 31 Mar 2007 13:00:00 GMT

The Contact Us Editor allows you to add and manage the contact options that appear to visitors in the dropdown field at the top of the standard Contact Form.

Adding new contact options to the contact form is accomplished the same way as adding any item via the iASP cms:

1: Navigate to the section containing the contact form

2: Mouse over the iASP cms icon and select "Add a new contact option"

3: This will display the Contact Us Editor (which may be named the Contact Editor or similar depending on the configuration of your web site)

4: Complete the fields and save

The Contact Us Editor typically contains 4 fields:

RecordName (or Contact Name or Display Name or similar): The text entered here is as it appears to visitors in the dropdown field at the top of your Contact Form. Examples of this text could include: Sales Enquiries, Service Enquiries, Account Enquiries etc.

E-mail Address (or Contact or Contact Address or similar): This is the e-mail address all Contact enquiries sent by visitors to this contact option will be sent to.
Important Notes: To avoid typing errors when creating new contact options, the system does not allow direct entry of an e-mail address, instead it requires selection from existing registered Users via a User Picker. For convenience, the User Picker appears next to this form field that allows direct search and selection of the relevant e-mail address from among all registered (and confirmed) Users.
If the required e-mail address is not a current registered (and confirmed) User, a new User profile must be created (and confirmed) so it can then be selected via the User Picker.
If an existing registered User does not appear in the User Picker it is almost certainly due to the fact the User's registration was not confirmed. In this case the only solutions are to either contact Enotia Support or delete the relevant User from the User section and re-register (and confirm) the User again.

Order: If you choose to publish multiple contact options in the dropdown field within your contact form you can set the order that these contact options appear via the Order function. Follow the instructions contained in the Tool Tip next to this field when adding a new contact option or click the Arrow Tool next to the Order Field and follow the instructions when editing an existing contact option.

Status: Like all content published via the iASP cms, the contact option must be Live to appear to visitors within the dropdown field of your contact form.

Introduction to the IASP Control Panel

Sat, 31 Mar 2007 13:00:00 GMT

Numerous advanced web site management functions are accessed via the IASP Control Panel.

The IASP Control Panel is a dropdown option within the IASP Administration Tools (pictured).

To open the dropdown menu from the IASP Administration Tools, mouse over the IASP 5.0 icon which appears only to administrators logged into your website.

Depending on your individual website specifications, the IASP Control Panel contains different areas that can be accessed by selecting the relevant TAB.

All IASP 5.0 websites have the following options within the IASP Control Panel:

Site Config
Your Support Tickets
Knowledge Base
Automated Messages
Image Gallery
Menus and Sections
Your User Profile
Manage Access

Additional IASP Control Panel Options vary according to your individual website specifications and include:

Messenger
List Management
Category Management

The following new features will be made available within the IASP Control Panel over the next few weeks:

E-mail Management
Usage Statistics

Each individual area within the IASP Control Panel has individual online support information available when you are accessing the relevant area.

About Site Config

Sat, 31 Mar 2007 13:00:00 GMT

The Site Config area within the IASP Control Panel contains important global variables such as site-wide Meta Data, your website address, contact information and third party information such as your integrated credit card payment gateway account details.

By selecting the Site Config option from the IASP Control Panel you can directly edit the values entered into the relevant fields.

With the exception of the Meta Data (as outlined in the full version of this article) and your contact details, IASP typically enters all values within the Site Config area of your website during the production process.

Unless you are certain about changes you wish to make to the Site Config please refer to IASP for direct support.

Meta Data:

The first three fields in the Site Config area of the IASP Control Panel allow direct entry of global Meta Data into every page of your website.

The Meta Data fields are:

Site Name: This is one of the most important areas of content witin your website.

Your Site Name appears to visitors in search engine results, at the very top of web browsers when visitors view your website and is used in several default settings throughout your website. For example your User Registration Form is typically produced to display: "<Site Name> Registration", and the automated messages sent to visitors such as the User Confirmation e-mail is signed off by default as "Regards, The <Site Name> Team". If you plan to enter an alternative Site Name to just your business name, please also look over the Austomated Messages area in your IASP Control Panel to replace the generic <Site Name> in the various default settings.

In our experience Google places high emphasis on ranking your website based on the keywords and phrases contained in your actual Site Name, we recommend entering 8 - 1- 8 - 10 words containing your business name and most important search keywords/phrase.

Meta Keywords:

The Meta Keywords are 'hidden' from visitors and are for the sole purpose of assisting search engines such as Google to catalogue your web site. The Meta Keywords should contain words and phrases visitors are likely to use when searching for the products or services you provide. Meta Keywords and phrases should be entered with comma's separating them e.g. key,word,key phrase,another key phrase etc.

It is not necessary or recommended to have too many key words and phrases, the top 50 - 100 are ample, excessive key words and phrases can lead to your website being blacklisted by Search Engines.

Meta Description:

Meta Description is a brief summary of your web site and your business. This displays beneath your Site Name in search results, and should be no more that 10 - 15 words.

How do I publish or hide a section or page?

Mon, 01 Jan 2007 00:00:00 GMT

The status field of a record determines whether the record is visible or invisible (published or unpublished) to the public.

If the status of a record is set to 'Live', the record is visible. If the status is set to 'Pending', then the record is not visible.

Note: Administrators can see ALL records regardless of status.

If a section record is set to 'Pending', it's children (sub sections or general pages) will also be unpublished.

The other status field options (Archived, Disabled, Rejected and Processed) all act the same as 'Pending', that is, unpublished. They are there to allow you to manage your content even further.

To change the status field of a record:

Navigate to the section or page you wish to update,
Hover you mouse over the iASP icon at the top of the page,
Select 'Edit this record',
Find the 'Status' field in the Editor view,
Select the status you wish to set the record to,
Click 'Save' at the bottom of the page.